Absolutely. The research process for the packages on this page is a collaborative one. Your researcher will be in touch within 2 days of ordering and will provide you with a short questionaire which you can complete online. Here you will have the chance to tell them what you already know about your family such as names and birthdays etc.. Don't worry if you don't know everything about the family members you want to research (that's the whole point!) just tell your researcher what you know and they'll get started on the project.
If they have further questions as the project is underway they'll get in touch by email and you can chat.