Custom order - Jessie

Rest assured that your family crests and history products will arrive in pristine condition.

Parchment prints: will be delivered in non-folding protective flat mailer envelopes with rigid cardboard backing. We know that many of our customers are purchasing as a gift so we ship in plain packaging with no markings on the outer envelope as to what is inside.

Framed prints: will be shipped in recycled cardboard packaging with with an additional layer of protective wrapping inside the cardboard. These will also have no outer markings on the box so if you're buying as a gift you can order with confidence that the recipient won't accidentally see your surprise.

Digital file delivery: Our digital files allow you to use your crest or history in unlimited ways in your own time. Perfect for printing and framing at home, adding to family trees or school projects. Digital print files will arrive as high quality PDF vector format in USA letter size, already formatted for most standard printers and ready to go at the click of a button. Ideal for last minute gifts or for those arts & crafts enthusiasts. If you purchase a digital pack, your order will also include PNG, jpeg and .Ai files.

We're proud to say that the majority of our orders are dispatched from our premises within 1-3 working days of ordering (Monday to Friday). For more details on when your products are likely to reach you, please read below.

Digital file delivery: Delivered by email typically within 1-3 working days (Monday to Friday). Our digital files allow you to use your crest or history in unlimited ways in your own time. Perfect for printing and framing at home, adding to family trees or school projects. Digital print files will arrive as high quality PDF vector format in USA letter size, already formatted for most standard printers and ready to go at the click of a button. Ideal for last minute gifts or for those arts & crafts enthusiasts. If you purchase a digital pack, your order will also include PNG, jpeg and .Ai files.

Delivery options for continental United States (physical prints)

We dispatch 90% of our orders within 1-3 working days after the order is placed (Monday to Friday). The following shipping times then apply.

Priority Mail - Fast Dispatch delivered via USPS. Estimated timeline for delivery in 5 - 7 business days. Please note, occasionally this timeline cannot be guaranteed at busy periods due to limitations in USPS services.

FedEx Priority or Next Day Air (when available) Ideal for if you're in a hurry,  1-2 business days on average after dispatch. This option is also not available for delivery to PO Boxes.

*Please note dispatch and delivery times are esimtates and cannot be guarenteed at busy periods or during times when carriers experience delays. We unfortunately cannot control delivery once the product has been passed to postal carriers.

'Satisfaction guaranteed' is what we live by. We've built a reputation based on honesty, integrity and customer service.

We promise that you'll love the product that you receive and we're so sure of it that we offer all customers 30 days to enjoy their crest or history products before deciding if they meet quality expectations.

For more details on our returns process and policy, please see here. If you have a question about this or anything else, please don't hesitate to drop us a message and we'll get back to you asap. You can also reach the team at support@crestsandarms.com